When Stephanie Steven's wife died after a tragic ATV accident, she appeared in a five-month battle with Bankwest after she returned and sold her family property.
The sad mother said she was fighting to rescue her family home because her husband, Ryan, died without official will – and was not recognized as his recipient
The mortgage for their four-bedroom house was in her late married name and without Mrs. Stevens's free will, she was frozen by her bank.
Mrs. Stevens was three months pregnant with her first child, Olly, at the time of her husband's death – and claimed she was homeless when the bank returned and sold her family home.
"Basically they were supuri," Mrs. Stevens said Current affair.
Without the will, the task of negotiating with Ryan's Land fell to the state government.
"I wanted to keep the home where we lived, we were renovated, had a lot of memories for me and Olly, something I kept in the dark," said Mrs. Stevens.
She had to wait for Ryan's life insurance and senior care to be resolved.
"We were married, but it did not matter, there was no will," Mrs. Stevens said.
It took five months for Mrs. Stevens to be officially named Ryan's recipient, while unpaid monthly mortgage payments complicated the pain of a widowed single mother.
At that time, monthly repayments of the mortgage were not paid. And Mr Stevens' life insurance was a short $ 30,000 to cover the mortgage.
"I did not let myself buy property, let me take interest, have legal fees, administrative fees and then did not want to buy me," the program said.
Mrs. Stevens' parents became a mortgage guarantor and settled this shortfall, but Bankwest declined this – and continued to take over the house and auction it out.
In 2013, the couple bought the house for $ 520,000, and five years later the bank sold $ 70,000 less – but could claim it back to insurance to avoid a $ 30,000 loss.
"If they only accepted what I offered, we could have a home," Mrs. Stevens said.
Bankwest, in her statement, admitted that the level of support experienced by Mrs. Stevens had "failed to meet her expectations at a time of turmoil" and extended her apology.
"We are raising our customer care standards, especially for customers with complex or sensitive needs, to ensure better and more personalized support, even in the future."