The number of households enrolled in torture programs grew by 25% year-on-year, with almost 100,000 customers taking part in these programs during the year, and nearly nearly 50,000 people are almost always involved.
"The performance of the retail energy market in 2017/18 to support customers faced with payment difficulties is still worrying," said ESC chairman Ron Ben-David.
The average debt of these people was around $ 1436, which is about one year of debt.
ESC Chairman Ron Ben-David
"Two-thirds of them eventually stop paying programs because they do not meet the conditions, it's deeply disappointed, we're trying to limit the exploitation of our customers."
He said that while traders bring more people into their programs, they often leave to help them.
"The average debt they had was roughly a year for debt – an average of $ 1,436 – and retailers waited a year to put their customers into programs with difficulty," he said.
The report comes as the Victorian government brings a set of energy reforms that cut electricity prices, including a regulated undisciplined default electricity price that reflects the federal government's efforts for a "big stick" electricity legislation.
It is expected that the regulated price of the federal government will save households in other states by more than $ 100 a year on electricity bills and will fall to the bottom line of energy companies.
Power Origin originally predicted revenue revenue of $ 44 million from regulated energy prices on the East Coast. EnergyAustralia would most likely be less affected, while AGL expected earnings to be reduced by $ 50 million to $ 60 million.
Mr. Ben-David said that the new regulated electricity default price, starting July 1, would help customers get a better offer.
ESC also selects energy companies to bid for the best bids on customer accounts and increase the disconnection threshold from $ 132 to $ 300.
In its report, the ESC also sought to "rebate" electricity. Mr. Ben-David said the market is still confusing for many households.
"The retail market has been lightening for customers in 2017/18," he said.
Mr Ben-David stated that energy companies relied on highly contingent rebates, in particular on discounts on installments. He said that only one of the four households failed to get a claim, but sanctions for not doing so were acute.
"While energy companies continue to promote large discounts, the annual cost of non-fulfillment of discount terms has more than doubled from $ 212 to $ 455 over three years," said Ben-David.
"Because discounts often come with the conditions attached, because discounts are on the rise, as well as effective customer penalties are faced if these conditions are not met.
"It is clear that this" penalty "is not proportionate to the costs incurred by retailers if customers do not meet the conditions attached to their discounts."
Simply the energy was most complained to the retailer over the year, with more than six complaints per 100 customers, however, it also recorded the largest increase in new resident customers. Powershop was the least complained of a retailer. The biggest customers in the state reflected a year on year.
It covers energy and politics at Fairfax Media.