Donen Estella (pictured with her husband) claims that her son Leo has suffered a "breakdown" because of the way he was treated, with airport staff even calling the police
Her mother called Ryanair a "shame" after claiming that airport staff would stop a 15-year-old autistic son to marry a flight, trying to charge a £ 25 transfer fee.
Helen Estella, from Doncaster, says her son Leo suffered a "breakdown" because of the way he was treated, with airport staff even calling the police.
Leo, who traveled with his caregiver, was to plan a trip to the British flight from Alicante airport on Saturday night.
She claimed that the staff had requested payment for their doll because it was classified as hand luggage.
Mrs. Estella says that Leo – who has the mental ability of a three-year-old – has become "desperate" when he refused to let him have his doll when four or five police officers came out when the line emerged.
He claims that officers "physically touched" the juvenile, causing him to "a huge autistic breakdown" and then being prevented from boarding the plane.
Ryanair said today that all airport assistance was provided by Alicante airport staff. The spokesman also rejected the claim that Leo and his caretaker had been refused boarding and said the caretaker had decided not to be able to board.
Mrs. Estella described a traumatic incident on Facebook where other users came across Ryanair
Leo had to be taken to an airport doctor and filed a cure, and since Ryanair did not offer an alternative flight by Tuesday, his caregiver was forced to buy new Jet2 tickets.
Ms. Estella also claims to have asked Leo for special help, but was refused "because she can walk" and she threw out the "unconscious actions" of the company – she says his babysitter even wore a lanyard used to alert the airport staff. invisible disability.
Ms. Estella writes on Facebook and said: "My poor Leo is at Alicante airport and wanted to charge her to take her doll aboard." He had a huge autistic breakdown and brought him 5 policemen and refused to leave him on board. flight!
"He's now petrified and stuck in Alicante. Shame on you Ryanair, you're a shame! His caregiver asked for special help, but Ryanair refused because he could walk !!!
NO ALL PROCEDURES ARE VISIBLE, WHAT ARE IDENTIFICATIONS !!!! utter shame.
She later sent a picture of Leo and his doll on their way home, stating that if employees had any autism consciousness they would know that this would always escalate to collapse.
Leo had to take to the airport and give medication, and since Ryanair did not offer an alternative flight by Tuesday, his caregiver was forced to buy new airline tickets on Jet2, where he was assisted by staff (pictured with a comfort doll).
Ms. Estella also praised Jet2's employees for treating him with "kindness, dignity and respect".
Ms. Estella also praised Jet2's employees for treating him with "kindness, dignity and respect," and says "autistic children need more processing time than threatened by Spanish police!"
"The unfamiliar action of Ryanair and ground personnel escalated this situation," she added.
Her comments, which share more than 61,000 times on Facebook, have prompted social media users to offer their support.
One of them wrote: "Compassionate carers Ryanair and common decency are worth nothing because you have nothing?"
Another added: Ryanair cheap flights, but cheap customer service Should be hit with a massive fine for this disgusting discrimination Give them a taste of their own drug theft of passengers who fly with them for other luggage etc.
Ryanair said: “This young passenger and his carers provided special assistance to Alicante Airport after check-in. (All such assistance in Alicante is provided by the Airport Authority).
“During the passport control, the teenager was agitated and aggressive towards his caregiver, and the caregiver decided not to travel. The passengers were then taken to a medical team at the airport, where the agitated passenger was sedated.
"Since these two passengers never came to Ryanair's on-board gate, their luggage was unloaded at the request of Alicante Passport Controllers, who advised Ryanair's gate agents that they had decided not to travel."
"These two passengers did not come to the boarding gate and were therefore not" denied aboard "nor were they charged with hand luggage."
Leo and his caregiver flew back from the Spanish resort of Alicante in the picture