Through a press release sent to ALBOA editors, the BANIF for Injury advises the CMVM Securities Commission to make intermediation of unqualified investors compulsory for financial intermediaries.
"Nowadays, banks have to reject such situations, so it is very rare that the conflict in this framework will be solved by the referee," he says.
It explains that ALBOA's recommendations are based on a public consultation on amendments to the CMVM Regulation on Complaints and Conflict Resolution.
In the ALBOA document signed by Nuno Silva Vieira, he argues that "any mediation by unqualified investors in which the financial intermediary is the counterpart should be mandatory and optional as in the current regulation."
According to ALBOA's recommendation, only "for duly justified reasons" is that the financial intermediary does not agree with participation in mediation.
However, if it does not accept intermediation by a financial institution using any technical or legal obstacles, then that refusal "should be offset by the guilt of a financial intermediary".
He also stated that the financial intermediary should also "be bound by all the principles that guarantee good financial intermediation and the settlement of disputes that result from it, in accordance with the principles of cooperation, good faith, proportionality, justice and material truth."